Frequently Asked Questions

Everything you need to know about HERA products, orders, and care.

About Our Products

Why is HERA linen so expensive?+

Is it really worth it?+

What's the difference between linen and cotton?+

What sizes are available?+

Can I pay by installment?+

What payment methods do you accept?+

How long does delivery take?+

Is shipping free?+

Do you ship internationally?+

How is my order packaged?+

If I don't like it, can I return?+

What items are non-returnable?+

How do I initiate a return?+

How long does a refund take?+

How do I care for my linen bedding?+

Will my linen shrink?+

Do I need to iron my linen?+

How can I contact HERA?+

Do you have a physical store?+