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Frequently Asked Questions
Everything you need to know about HERA products, orders, and care.
About Our Products
What sets Hera Linen Apart?
Is it really worth it?
What's the difference between linen and cotton?
What sizes are available?
Payment & Pricing
Can I pay by installment?
What payment methods do you accept?
Shipping & Delivery
How long does delivery take?
Is shipping free?
Do you ship internationally?
How is my order packaged?
Returns & Exchanges
If I don't like it, can I return?
What items are non-returnable?
How do I initiate a return?
How long does a refund take?
Care & Maintenance
How do I care for my linen bedding?
Will my linen shrink?
Do I need to iron my linen?
Contact & Support
How can I contact HERA?
Do you have a physical store?